Heat Pump Not Heating? Cold-Weather Troubleshooting for North Carolina
A quick, safe checklist you can try before calling—plus when to get pro help.
Durham NCRaleigh NCApex NCChapel Hill NCMorrisville NCHillsborough NCCarrboro NCSouthport NCLillington NCFayetteville NC
•
Quick Winter Checks
- Confirm thermostat mode is HEAT and target setpoint is higher than room temp.
- Replace/clean the air filter; confirm supply/return vents are open.
- Inspect outdoor unit—clear snow/ice and debris; allow at least 2–3 feet of clearance.
- Listen during defrost—steam and a brief fan pause can be normal.
- Check breaker/fuse at the panel and disconnect (only if safe and you know how).
Call a Pro If You Notice…
- Outdoor unit frozen solid for hours
- Repeated breaker trips
- Grinding/screeching noises
- “Burning” smells or smoke
- No heat with AUX/EMER light on constantly
Need fast heat pump service?
We troubleshoot defrost & controls and restore heat quickly.